Ubuntu Linux Help

A friend just phoned me in a panic as his PC (Ubuntu based) using Thunderbird 2 (2.0.0.12) and all the email in his inbox is missing. I’ve had this issue myself and a bit of Googling told me others are having this issue too. If you’re having this issue, here’s how we were able to fix it.

First, BEFORE doing anything, back up the existing email profile. I’m actually writing this blog entry as my friend is backing up his email profile. Seems there are quite a few MB of email stored, which leaves me plenty of time to type, (while he listens to the tapping keys on speakerphone). I asked if he’s made sure to compact his folders from time to time? Answer: “No” - Bingo! That’s maybe why the email disappeared.

…And he’s finally back! (FYI the backup was over 1GB!). There are a couple ways I know of to complete backups:

1) Save this directory: … /.mozilla-thunderbird<The Account Profile Name> (Used for Linux distributions - Simple. Ahem… Try doing that with Outlook  ;)  ).

2) Mozbackup (Used for Windows 98/ME/NT/2000/XP/2003/Vista - Requires installing this: http://mozbackup.jasnapaka.com/).

From this link: http://forums.mozillazine.org/viewtopic.php?t=627433&sid=0228c41f9ab66dddcccda22ac69fad76 I learned that Mozilla Thunderbird uses .msf files (.msf in ImapMail, Mail, and News) are “Index files” for mail messages. These files need to be removed (deleted) if email messages disappear in this scenario. To get Thunderbird to rebuild his Inbox (so he can see the messages), delete all the .msf files. Upon reopening Thunderbird, they will be rebuild… and in his case he garnered access to his messages. More info here: http://kb.mozillazine.org/Empty_folders

In order to keep you email safe(er), here are some best practices:

1) Always ensure your folders are compacted. You can set automatic compacting like this: Tools / Options / Advanced / Network & Disk Space / Disk Space / Compact folder when it will save over 50 kb - Change 50kb to something that suits your needs.

2) Regularly backup your profile folder (which includes email messages).

3) Don’t leave all your messages in the inbox - Use folders.

4) Don’t use Outlook.  :)  I know, I know… it’s a cheap shot - But I’m just being goofy!

In this case he’s a happy camper as he retained access to his email.

I hope this post helps someone!